At D EL Beauty, we take pride in carefully preparing and packaging every order. We want you to love your purchase and have a seamless shopping experience from checkout to delivery.

​

Shipping

Orders are typically processed within 3–5 business days, excluding weekends and holidays. During new product launches, sales, holidays, or periods of high order volume, processing times may be extended.

​

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

​

Free standard shipping is available on U.S. orders of $50 or more, after discounts and before applicable taxes.

​

Shipping times provided by the carrier are estimates and are separate from our processing time. D EL Beauty cannot guarantee carrier delivery dates or be responsible for delays caused by the shipping carrier, weather, incorrect addresses, or circumstances outside of our control.

​

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

​

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before shipment; however, changes cannot be guaranteed once an order has entered processing or shipped.

​

Additional shipping charges may apply to orders returned due to an incorrect or incomplete address or other delivery issue attributable to the information provided at checkout.

​

Returns & Exchanges

We want you to be happy with your D EL Beauty purchase. Eligible merchandise may be returned within 14 days of delivery, provided it is unused, unworn, unopened, and in its original condition and packaging.

​

To request a return, please contact us at [insert customer service email] with your order number and reason for the return before sending your item back.

​

Returns sent without prior authorization may not be accepted.

​

Unless the item arrived damaged, defective, or incorrect due to an error by D EL Beauty, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

​

Non-Returnable Items

For health, hygiene, safety, and product-integrity reasons, certain products may be final sale once opened or used. This may include:

• Body care, cosmetics, lip products, and other personal-care products that have been opened or used

• Candles or wax products that have been burned, melted, or used

• Earrings or other designated hygiene-sensitive jewelry

• Gift cards

• Personalized or custom-made merchandise

• Clearance or merchandise specifically marked Final Sale

​

Additional exclusions may be identified on individual product pages.

​

Apparel & Jewelry

Eligible apparel must be unworn, unwashed, undamaged, and returned with all original tags and packaging.

​

Eligible jewelry must be unworn, undamaged, and returned in its original packaging. Items showing signs of wear, alteration, improper care, or damage after delivery may not qualify for a return or exchange.

​

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging so we can review your request.

​

Please keep the damaged item and all original packaging until your claim has been resolved, as additional photographs or information may be required.

​

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

​

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, tracking information will be provided to the customer.

​

If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

​

D EL Beauty will make reasonable efforts to assist with shipping-related concerns; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

​

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

 

Approved refunds will generally be issued to the original method of payment. Please allow additional time for your bank or credit card provider to process and post the refund.

 

Shipping charges are non-refundable unless the return resulted from an error by D EL Beauty or as otherwise required by law.

​

Exchanges

If you would like a different size, style, or product, please contact us to determine whether an exchange is available. Exchanges are subject to product availability.

​

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, fulfillment, or has shipped.

​

Contact Us

Questions about your order, shipping, return, or exchange can be directed to:

​

D EL Beauty LLC
Fresno, California
Email: delbeautyshop@gmail.com
Website: www.shopdelbeauty.com